NEL CSU are a leading CSU covering London and the home counties.
They were facing the loss of skilled resource which would impact major projects and needed to examine new delivery options.
They had two contractor related issues that required a flexible, bespoke delivery, quality management and metric system with a realistic and benchmarked rate card aligned to NEL CSU.
Changes to legislation and NHS policy meant NEL CSU had a number of key workers who were no longer able to continue on the project. As a result, NEL CSU were faced with losing entire teams of skilled resource that were seen as business critical.
We met with key stakeholders to understand the challenges NEL CSU faced, the need to execute a cost savings initiative whilst retaining talent and delivering best value for money.
After analysing their needs, we saw an opportunity for NEL CSU to save on costs and deliver their project quicker by outsourcing the deliverables on a statement of work basis.
We consulted on the best procurement route for the outcome they needed.
We subsequently provided a bespoke service that created a seamless transition of the existing teams through a reshaped statement-of-work solution. This ensured existing projects and commitments were able to continue as planned with no BaU disruption.
The service and newly created outcomes delivered by the seven key associates allowed NEL CSU to maintain business essential relationships with many of their CCG customers.
This team is responsible for generating an income for the CSU of approximately £700,000.