The London Ambulance Service had a central IT function who were over-stretched beyond reasonable workload capacity, resulting in service level failures.
The London Ambulance Service (LAS) needed a specialist consulting service to help them design a brand new ePMO function that would be aligned to business strategy and critical programmes.
There was little control over prioritisation of needs for the organisation, and little control over which projects could be properly managed from start to finish whilst reporting effectively reporting risk and success.
After consultation with LAS, we proposed an ePMO function that would influence the way projects and programmes are managed across the Trust. The overarching goal was to ensure alignment with corporate strategy and principles while providing a way to manage projects transparently.
The client knew that the lack of a substantial, well-built PMO function which could flex around the organisational needs was affecting the progress of both productivity on programmes and budgetary control.
The ePMO would review core activities, project processes and define a consistent governance model to ensure consistent decision making. They would define the programmes and projects and implement a fit-for-purpose project lifecycle, resulting in a method to manage new demands.
The solution was designed as a statement-of-work with staged deliverables and milestones. Our expert consultants worked with the internal leadership team to define processes and tools and apply them to the projects. They then created and embedded the ePMO into the organisation, including team role definition, team resourcing and hiring and managing the PMO to leverage their expertise as a strategic and trusted function within the organisation.
Our experts successfully led the introduction of a new Enterprise Programme Management Office into the organisation. They defined the organisation structure, functional roles and associated budget and built key processes, governance and artefacts for programme delivery within the Trust.